Responsible Gambling Policy

Policy

Gambling is an exciting form of entertainment that can be experienced in an innovative environments with Fanto. Fanto is a remote gambling operator who specialises on pool betting. Whilst, for most customers, gambling is an enjoyable leisure activity, for a very small number there can be problems and gambling can cease to be fun. At Fanto we have a robust and committed culture of encouraging a socially responsible attitude towards all of our products. We are focussed on providing an atmosphere to educate all customers on methods of maintaining an enjoyable service.

Objectives

We are especially committed to protecting children and the vulnerable from being harmed or exploited by gambling.

Implementation

As a firm we will work hard to ensure that levels of communication are constantly open to the UK gambling commission and that any improvements requested are implemented with immediate resolution. This will facilitate the firm’s ability to adhere to the highest industry standards in responsible gambling.

The firm will make a commitment to stay abreast of ways to improve socially responsible gambling on our platform and will pursue training with relevant stakeholder groups such as GamCare, the leading national provider of information, advice, support and free counselling for the prevention and treatment of problem gambling

The firm which is ISO27001 certified has a strong procedure culture and regular checks are completed on customer betting behaviour. We also have robust age verification checking methods and adopt an all or nothing approach. If the firm cannot confidently confirm the age of a perspective customer they shall be suspended from participating until we have full verification.

We are committed to other the tools to help customer monitor their own interactions within the website. A full audit history of any customer’s actions are available in their Account Section. All customers can also manage their deposit and loss limits on a daily, weekly and monthly basis, along with the ability to self-exclude. Any decrease in the limits requires a cooling off period of 7 days before taking affect, and the self-exclusion period is 6 months and not reversible.

Information about appropriate bodies can be found on the website in the toolbar on every page offered. As a provider it can be challenging to separate behaviour traits which exhibits concerns from activities which are fully under self-control, but we encourage everyone affiliated to use their experience and to be aware of customers whose behaviour may indicate problem gambling. If the firm feels like interaction is required with a customer they will be provided with details of a gambling charity.

Any advertising campaign is structured around the core demographics and at the avoidance of people under the age of 18. We also consider the Gambling Commission's licensing objectives; the specific requirements of the Gambling Commission's licence conditions and codes of practice; and the Committee of Advertising Practice and Broadcast Committee of Advertising Practice codes. Finally, we conform to an industry code of practice designed to promote socially responsible advertising and the 'gamble aware' information website.

It is a firm policy not to enter into contracts of employment with any individual under the age of 18.

All employees receive training giving them an overall awareness of our commitment to social responsibility and the detailed procedural knowledge appropriate to their specific business role. We will continue to monitor best practice in the area of responsible gambling as it develops and will review our policies and procedures on a regular basis in the light of guidance from regulators, gambling charities and our own practical experience.